Terms & Conditions

Little Wrens Forest School Terms & Conditions

We try to keep our terms and conditions straightforward. We hope you will agree that what we set out here provides clear guidelines of what you can expect from us and what we, in return, expect from you.

Payment for sessions

Payment in advance by BACS transfer or via Class4Kids payment platform and is required at least 48 hours in advance of attending sessions. Places are not guaranteed until payment is received and will automatically be offered out to others on our waiting list if full payment is not made. 

Apart from one off sessions, full payment in half term blocks is required at the time of booking before a space is confirmed. Schools/ Pre-Schools will be invoiced

Cancellation due to COVID

If the Government announce a further period of lockdown, or to prevent the spread of COVID 19 and protect our children and staff, we may need to postpone sessions. We do not refund if we have to cancel due to circumstances out of our control like adverse weather conditions or a pandemic, however we will offer you a transfer. We will aim to add replacement sessions as soon as it is safe to do so following Government guidelines and advice

Whilst it is appreciated that 48 hours’ notice cannot always be given if your family needs to self-isolate due to coronavirus, payment will still be required for the session. Whilst this is a difficult time for all, as a business, booked numbers are required to pay for their sessions to make them financially viable.

Cancellation due to illness

If Jacquie is too ill to run the session and we are unable to find a replacement, the session will be postponed, and we will offer everyone an alternative date to return for their session or a session will be added on to the end of a block. 

Cancellation due to extreme weather

Although forest school happens in all weathers, safety will always come first. If there is strong wind, extreme cold or heat, or extreme thunderstorms or torrential rain, whereby we feel the session is exposed to unacceptable risk the session leader may decide to cancel. Unfortunately, no refunds are given but an additional session will be offered.

Sessions that are cut short due to weather or factors beyond our control cannot be refunded.

Cancellation by Parent/Carer

There are no refunds given for individual sessions missed during a series, for one-off sessions or parties. We are not able to offer a refund if your child cannot attend, as we will still be running the session and have costs to meet

Once you have booked onto any of our blocks of sessions, we allocate staff based , we pay hire fess, we purchase resources based on the booked figure, so we are not in a position to refund you.

Medical, Activities and Photography consent Forms

These must be completed before the commencement of the Forest School session(s) for which you have booked. We also require any changes to information submitted on our medical/consent forms to be shared with us, for the comfort and safety of all attendees.

Inhalers/Epipens/insulin dependents

If you or your child requires any of the above then the medication must be brought to the session/s for use in case of an emergency by a First Aider or Medical Emergency personnel. NB If a child arrives for a session without his/her emergency medication then the session lLeader reserves the right to refuse entry to the session (for the protection of both child and staff/volunteers)

Behaviour

At Little Wrens Forest School Forest School, we believe that all members of a group excel when they know how they are expected to behave and when they are free to develop their play and learning without fear of being hurt or unfairly restricted by anyone else.

We are committed to establishing a learning environment in which group members develop self -discipline and self-esteem as they take increasing responsibility for themselves and their actions, and as they consider the well-being of others.

We actively promote positive behaviour, where children treat each other with care and respect and we have a group agreement which is revisited regularly.

Children’s total behaviour impacts on sessions and activities. Low level disruption impacts on the number and range of activities and opportunities that children may get to experience during a session- affecting concentration and engagement.

High levels of poor behaviour and repeated poor behaviour despite intervention, can pose a serious risk of physical harm to the child and other children in the session, as well as causing damage to property. Behaviour of this type will result in sessions being stopped or cut short for the children’s safety. We reserve the right to call parents/carers to collect a child who is exhibiting dangerous or destructive behaviour which puts others, the woodland and themselves at risk of harm

Bullying, abusive behaviour and foul language will never be tolerated at Forest School. We reserve the right to refuse admission to any child/ren who have been found to have been using repeated bullying behaviour and/or language.

Safeguarding

We have policies and procedures related to safeguarding for both clients and staff, which we can provide for you to read on request. If you have any questions relating to safeguarding in relation to a child or vulnerable adult, then please contact us. We provide confidentiality in relation to information shared with us by service-users, except in circumstances where disclosure makes it a legal obligation to share information with appropriate professionals

Protecting your privacy

Whilst we respect privacy of individuals, we do take photographs and sometimes short video clips during the woodland sessions which we like to use to help encourage others to come along. We always ask those who attend whether they are happy for photos/videos to be used for marketing purposes or shared onto our Facebook page.

Feedback and Concerns

We encourage all participants and carers/parents to give us feedback about their experience at any of our Forest School/educational sessions. We actively encourage a two-way conversation about anything that has caused/is causing concern. Feedback can be given verbally, in person or by email.

We aim to be as open, honest and as straightforward as possible with carers/parents in order to maintain a constructive two- way flow of communication

For health and safety reasons, attendees must under no circumstances bring their own tools or knives to use at Little Wrens Forest School. If they are found, they will be confiscated immediately and returned to their parents.

Payments will be returned if a class has to be cancelled due to minimum numbers not being achieved.

Little Wrens Forest School or any of their staff are not responsible for any loss or injury during the class.

Little Wrens Forest School reserve the right to remove from our programme, without refund, anyone who is found to be bullying, or displaying dangerous behaviour.

You must refrain from bringing your child to class if they have had any form of illness within 48 hours of the class.

We don't issue refunds for missed sessions due to your own circumstances 

Any items brought in from home are done so at the owners risk. Little Wrens Forest School cannot be held responsible for loss or damage to any items brought in from home.

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